Refund & Return Policy

Last updated August 2026

Every piece is custom-made to order for one person — nothing is stocked or resold. Because of that, this policy works differently than an off-the-shelf retail return policy.

Before your piece is built

You'll get a mockup and a firm price before anything is cut. Revisions happen at this stage, and no deposit is taken until you approve the final design — so you're never charged for a build you haven't signed off on.

Once cutting begins

Once your deposit is paid and cutting starts, the leather and time committed to your specific piece can't be resold or reused for someone else. For that reason, finished custom commissions are not eligible for a refund or return once work has begun, except as described below.

Defects and shipping damage

If your piece arrives with a manufacturing defect (stitching failure, hardware fault) or damage from shipping, contact info@rogueartisan.ca within 7 days of receiving it, with photos. This will be repaired, replaced, or otherwise made right at no cost to you — that's covered regardless of the no-refund policy above.

If something's off with the color or finish

Leather reads differently under different light. If you're not happy with how a finished piece looks once you have it in hand, message before assuming it's unfixable — most of the time this gets sorted out directly rather than through a formal return.